Refund Policy

1. Credits for failed work are refunded automatically

When an AI task starts, the credits it needs are reserved — not spent. After the task finishes, Hustlio verifies the result (for example, that your site loads and checkout works). Only verified work captures credits. If a task fails verification, errors out or is cancelled, the reserved credits are released back to your balance automatically, and you’ll see the reason in your activity log. You don’t need to ask.

If you believe credits were captured for work that didn’t do what it should, email hello@hustlio.com within 30 days and we’ll review it.

2. Subscriptions

• You can cancel at any time. Your plan stays active until the end of the current billing period and won’t renew.
• If you forgot to cancel and haven’t used any of the new period’s credits, contact us within 7 days of the renewal date for a full refund of that renewal.
• For yearly plans, you can request a full refund within 14 days of your first yearly payment if you have used less than 10% of the credits for that year.
• Outside these cases, we don’t usually refund partial periods, but we’ll always consider requests fairly — just ask.

3. Credit top-ups

Unused top-up credits can be refunded within 14 days of purchase. Top-up credits never expire, so there’s no need to rush to use them.

4. Your customers’ refunds

Refunds for things you sell through your Hustlio site are between you and your customers. Hustlio can help you set and display a clear refund policy for your business. Platform fees on refunded orders are returned where our payment provider allows.

5. Where the law gives you more

If consumer law where you live gives you more rights than this policy, those rights apply.

6. How to ask

Email hello@hustlio.com from your account email with your request. We aim to reply within two business days.